Refund & Return Policy

Customers may request a return or exchange within 14 days of receiving the order.

Requests made after the 14-day period may not be accepted.

To qualify for a return, refund, or exchange:

• The item must be unused, unworn, and unwashed.
• The item must be in its original condition.
• All original tags and labels must remain attached.
• The item must not be damaged, stained, altered, or have any signs of use.
• Proof of purchase or order details may be required.

Items that do not meet these conditions may not be accepted.

If you need a different size or wish to exchange an eligible item, please contact us within 14 days of receiving your order.

Exchanges are subject to product and size availability.

If the requested item is unavailable, you may choose another available item or request a refund where applicable.

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If the return is approved, the refund will be processed using an available refund method.

Original delivery charges and return shipping costs are non-refundable, except where required by applicable law or where the issue resulted from an error on our part.

Customers are responsible for the cost of returning products to NEXWEAR.

We recommend using a reliable and trackable courier service when returning an item. NEXWEAR cannot be responsible for returned parcels that are lost or damaged before reaching us.

If you receive an incorrect, damaged, or defective product, please contact us as soon as possible and provide your order details along with clear photographs of the item.

After verification, we will arrange an appropriate solution, which may include replacement, exchange, or refund.

Returns or exchanges may not be accepted for:

• Items that have been worn or washed
• Items without original tags
• Items damaged after delivery due to misuse
• Altered or customized products
• Items showing stains, odors, or other signs of use

Unless otherwise stated at the time of purchase, sale or promotional items are subject to the same eligibility requirements. Certain clearance or final-sale items may be marked as non-returnable or non-refundable on the product page.

To request a return, refund, or exchange, please contact us with your order number, customer name, and reason for the request.

Please contact us before sending any product back so we can provide the appropriate return instructions.

NEXWEAR reserves the right to update this Refund & Return Policy when necessary. Any changes will be published on this page with an updated revision date.